My mother decided to give me an early birthday present. I had been asking her for a laptop for months and she finally broke down and bought me one. I think the main reason that she did it was to get me off of her computer. I only had the laptop for a month before I started having problems with it. When I described the problem I was having to one of my friends. She told me about a site online that gave instructions on how to remove antivirus soft. I followed the instructions exactly as it was written, and it worked.